Last Updated: November 1, 2023

1. Introduction

Welcome to Navtra Visas. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the website or use our services.

2. Definitions

Throughout these Terms, the following definitions apply:

  • "Company," "we," "us," or "our" refers to Navtra Visas.
  • "Website" refers to the Navtra Visas website.
  • "Services" refers to the immigration consulting and visa services provided by Navtra Visas.
  • "Client," "you," or "your" refers to the individual or entity accessing our website or using our services.
  • "Content" refers to all information, text, graphics, photos, designs, logos, and other materials that appear on our website.

3. Services

3.1 Service Description

Navtra Visas provides immigration consulting and visa services, including but not limited to:

  • Immigration consultations and assessments
  • Visa application preparation and submission
  • Document verification and review
  • Immigration strategy development
  • Post-landing support services

3.2 No Guarantee of Outcomes

While we strive to provide the highest quality services, we cannot and do not guarantee the outcome of any visa application or immigration process. Immigration decisions are made solely by government authorities, and we have no control over these decisions.

3.3 Client Responsibilities

As a client, you are responsible for:

  • Providing accurate, truthful, and complete information
  • Responding promptly to requests for information or documents
  • Meeting deadlines for document submission
  • Paying all applicable fees in a timely manner
  • Complying with all immigration laws and regulations

4. Fees and Payment

4.1 Service Fees

Our fees for services will be clearly communicated to you before any services are provided. Fees may vary based on the complexity of your case, the type of visa or immigration service required, and other factors.

4.2 Payment Terms

Payment terms will be specified in your service agreement. Generally, we require a deposit before beginning work, with the balance due according to the payment schedule outlined in your agreement.

4.3 Government Fees

Government fees for visa applications, processing, and other official charges are separate from our service fees and are your responsibility. We will inform you of these fees, but they are subject to change by government authorities without notice.

4.4 Refund Policy

Our refund policy is as follows:

  • Consultation fees are non-refundable but may be credited toward future services if you engage our services within 30 days.
  • If you cancel services before we begin work, we will refund your deposit minus an administrative fee.
  • Once we have begun work on your case, refunds will be prorated based on the work completed.
  • No refunds will be provided for government fees or for services that have been fully completed.

5. Intellectual Property

5.1 Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Navtra Visas or its content suppliers and is protected by copyright and other intellectual property laws.

5.2 Use Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

5.3 Trademarks

The Navtra Visas name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Navtra Visas or its affiliates. You may not use these marks without our prior written permission.

6. User Conduct

When using our website or services, you agree not to:

  • Use the website in any way that violates applicable laws or regulations
  • Impersonate or attempt to impersonate the Company, a Company employee, or another user
  • Engage in any conduct that restricts or inhibits anyone's use of the website
  • Attempt to gain unauthorized access to the website, user accounts, or computer systems
  • Use the website to transmit or exchange any material that is harmful, threatening, abusive, or otherwise objectionable
  • Use any robot, spider, or other automatic device to access the website
  • Introduce any viruses, Trojan horses, worms, or other harmful material

7. Confidentiality and Privacy

7.1 Confidentiality

We understand the sensitive nature of immigration matters and commit to maintaining the confidentiality of your personal information and case details. We will not disclose your information to third parties except as necessary to provide our services or as required by law.

7.2 Privacy Policy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Limitation of Liability

To the fullest extent permitted by law, Navtra Visas shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the website or services
  • Any conduct or content of any third party on the website
  • Any content obtained from the website
  • Unauthorized access, use, or alteration of your transmissions or content
  • The outcome of any immigration application or process

Our total liability for all claims related to these Terms or our services shall not exceed the amount you paid to us for the services in question.

9. Indemnification

You agree to defend, indemnify, and hold harmless Navtra Visas, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website or services.

10. Termination

10.1 Termination by Us

We may terminate or suspend your access to our website or services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

10.2 Termination by You

You may terminate your service agreement with us according to the terms specified in that agreement. Termination may affect your eligibility for refunds as outlined in our refund policy.

10.3 Effect of Termination

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website or services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our website or services.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements you enter into with us, constitute the entire agreement between you and Navtra Visas regarding our website and services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: navtravisas@gmail.com
  • By phone: +91 8160601325
  • By mail: [Your Physical Address]